How to complain to Amazon in United States
Chat and call-back after sign-in; no public complaint email in the US. Outside escalation goes to the FTC (there is no single US e-commerce ombudsman).
United States
E-commerce
Sources verified 2026-11-04
In the app / on the site
Amazon app / site → Help & Customer Service → Contact Us (sign in required for chat / call-back)
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
L1
Customer support
- amazon.com/gp/help/customer/contact-usOfficial Help & Contact Us (chat / email / call-back after sign-in)
L2
Internal escalation
- No public complaint email foundNot found — request escalation inside the chat/call, keep the interaction IDs, then use the FTC
L3
Outside escalation
- Federal Trade Commission (FTC)Report fraud / unfair business practices
Regulator & ombudsman channels
- FTC — ReportFraud.ftc.gov
https://reportfraud.ftc.gov/ — Online report form
US-wide consumer protection report; FTC cannot act for you individually but tracks and enforces patterns
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
Next step: put it in writing
Generate a formal complaint letter for Amazon — escalation demand and regulator notice included.
Write my Amazon complaint letterSources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- Amazon.com — Help & Contact Us
https://www.amazon.com/gp/help/customer/contact-us - FTC ReportFraud (official)
https://reportfraud.ftc.gov/