How to complain to Swiggy in India
In-app chat is the only first-line channel; Swiggy's official letterhead publishes a support email and phone. No consumer-facing Grievance Officer page found — the practical outside escalator is the National Consumer Helpline.
India
Food delivery
Sources verified 2026-11-04
In the app / on the site
Swiggy app → Account → Help (chat with support about the order)
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
L1
In-app support
- Swiggy app → Account → HelpOrder-level chat support
- support@swiggy.inSupport email published on Swiggy's official company letterhead
- 080-68422422Company phone (official letterhead)
L2
Internal escalation
- No public consumer Grievance Officer contact foundNot found — write to support@swiggy.in demanding escalation + ticket number, then use NCH
L3
Outside escalation
- National Consumer Helpline (NCH)Toll-free 1915
Regulator & ombudsman channels
- National Consumer Helpline (NCH)
https://consumerhelpline.gov.in/ — Toll-free 1915 · SMS 8800001915
Covers food-delivery service complaints as consumer grievances
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
Next step: put it in writing
Generate a formal complaint letter for Swiggy — escalation demand and regulator notice included.
Write my Swiggy complaint letterSources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- Swiggy Ltd official press-release letterhead (support@swiggy.in, 080-68422422)
https://www.swiggy.com/corporate/wp-content/uploads/2026/10/Press-release_Q2FY2027.pdf - National Consumer Helpline
https://consumerhelpline.gov.in/