How to complain to Uber in South Africa
App and help-centre only; no public South African phone or complaint email found. The outside escalator is the National Consumer Commission under the Consumer Protection Act.
South Africa
Ride-hailing
Sources verified 2026-11-04
In the app / on the site
Uber app → Account → Help → pick the trip → chat / callback
Do this once, properly. Screenshot everything — you will attach it to the letter.
The escalation ladder
L1
Customer support
- help.uber.com/riders/article/how-to-contact-supportUber help centre (chat + in-app support)
- uber.com/za/en/Uber South Africa site
L2
Internal escalation
- No public SA rider phone or complaint email foundNot found — keep written proof of your help-centre tickets, then go to the NCC
L3
Outside escalation
- National Consumer Commission (NCC)CPA complaints — online eComplaints portal
Regulator & ombudsman channels
- National Consumer Commission (NCC)
https://thencc.org.za/complaints/ — +27 12 428 7000 · online complaints
Consumer Protection Act regulator; file via the NCC eService portal - NCC eService (online complaint form)
https://eservice.thencc.org.za/Complaints/Complaintsinformation — Register and file online
Official eComplaints portal
Regulators almost always require proof that you complained to the company first. Attach your ticket numbers.
Public social channels
Next step: put it in writing
Generate a formal complaint letter for Uber — escalation demand and regulator notice included.
Write my Uber complaint letterSources & verification
Every phone number, email and link on this page comes from these official pages, checked on 2026-11-04:
- Uber Help — How to contact support
https://help.uber.com/riders/article/how-to-contact-support?nodeId=4c69afef-5739-4842-9e98-ed0087b873db - Uber South Africa
https://www.uber.com/za/en/ - National Consumer Commission — Complaints
https://thencc.org.za/complaints/ - NCC eService complaint portal
https://eservice.thencc.org.za/Complaints/Complaintsinformation